SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Maya Chen

(212) 555-6945 · Born Mar 2, 1990 · Cigna · New York

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Hooked. 3+ things, 2+ wins, and texted in the last 2 weeks. Eager, brings things up on their own.

5 things brought · 3 wins · last texted 1d ago

Next

On us Book dental cleaning with Dr. LinHuman working · 14h waiting

Worries

5 shared
need to book my dental cleaning with Dr. LinGetting an appointment on the calendar · Getting care
In progress
pharmacy says my zepbound needs a prior auth now??Might lose access to a medication · Medications
Resolved
I have anxiety about my weight loss planWorried the weight-loss plan isn't working · Ongoing treatment
Heard and supported
got a $2,300 bill from Riverside Ortho, i thought insurance covered this??A bill that seems wrong or too high · Costs and bills
Resolved
can you get me reimbursed for acupuncture? paid out of pocket for 4 visitsGetting money back for care already paid · Costs and bills
Resolved

Requests

1 open · 4 total
Book dental cleaning with Dr. Lin14h in this status
Human working
Reimburse 4 out-of-network acupuncture visits ($480)Reimbursed $252
Resolved
Review $2,300 bill from Riverside OrthoBill cut from $2,300 to $674
Resolved
Prior auth for ZepboundZepbound approved for 12 months
Resolved

Conversation

Read-only
can you get me reimbursed for acupuncture? paid out of pocket for 4 visits
Sep 12, 4:22 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Sep 12, 4:22 AM
https://app.sanity.chat/s/demo
Sep 12, 4:22 AM
Completed signup · Sep 12, 4:51 AM
All set, Maya. Picking that back up now.
Sep 12, 4:51 AM
Yes. Did the clinic bill Cigna at all, or was it all self-pay? And do you have the superbill with the codes on it?
Sep 16, 4:51 AM
sent the photos
Sep 19, 8:25 AM
Got everything I need. I'm on it and will keep you posted.
Sep 19, 8:27 AM
Good news: reimbursed $252.
Sep 25, 4:51 AM
wow that was fast, thank you
Sep 25, 5:53 AM
No reply needed · Sep 25, 5:53 AM
got a $2,300 bill from Riverside Ortho, i thought insurance covered this??
Oct 3, 4:51 AM
Don't pay it yet, these get coded wrong a lot. Can you send photos of every page of the bill, and the EOB if you have it?
Oct 3, 4:51 AM
sent the photos
Oct 5, 7:13 AM
Got everything I need. I'm on it and will keep you posted.
Oct 5, 7:15 AM
I have anxiety about my weight loss plan
Oct 7, 4:51 AM
Super common, honestly. Are you already on a plan?
Oct 7, 4:52 AM
yeah, a little
Oct 7, 5:59 AM
Totally get it. I'm here whenever you want to dig in.
Oct 7, 6:01 AM
Good news: bill cut from $2,300 to $674.
Oct 9, 4:51 AM
amazing thank you!!
Oct 9, 6:35 AM
No reply needed · Oct 9, 6:35 AM
pharmacy says my zepbound needs a prior auth now??
Oct 22, 4:51 AM
Annoying but fixable. Who prescribes it, and how many days do you have left?
Oct 22, 4:51 AM
sent the photos
Oct 23, 6:01 AM
Got everything I need. I'm on it and will keep you posted.
Oct 23, 6:03 AM
Good news: zepbound approved for 12 months.
Oct 25, 4:51 AM
amazing thank you!!
Oct 25, 5:25 AM
No reply needed · Oct 25, 5:25 AM
need to book my dental cleaning with Dr. Lin
Nov 1, 6:15 PM
On it. What days and times work for you?
Nov 1, 6:15 PM
sent the photos
Nov 2, 12:56 AM
Got everything I need. I'm on it and will keep you posted.
Nov 2, 12:58 AM