SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Luis Park

(212) 555-3317 · Born Apr 10, 1994 · UnitedHealthcare · California

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Opened up. Shared a worry or asked for help. Needs regular nudges.

1 thing brought · 0 wins · last texted 9d ago

No internal noteWe don't know why Luis isn't hooked yet.

Dropped balls

1
Luis has gone quiet mid-request for 4 daysAppeal UnitedHealthcare denial for genetic testing →

Next

Nudge Nudge Luis for the ordering doctorAppeal UnitedHealthcare denial for genetic testingHey Luis, whenever you get a sec, I still need the ordering doctor to keep this moving.

Worries

1 shared
UnitedHealthcare denied my genetic testing and the office says it's on meInsurer denied care they need · Insurance and coverage · high intensity
In progress

Requests

1 open · 1 total
Appeal UnitedHealthcare denial for genetic testingNeeds ordering doctor, appeal deadline
Collecting infoStalled

Conversation

Read-only
UnitedHealthcare denied my genetic testing and the office says it's on me
Oct 25, 4:39 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Oct 25, 4:39 AM
https://app.sanity.chat/s/demo
Oct 25, 4:39 AM
Completed signup · Oct 25, 4:51 AM
All set, Luis. Picking that back up now.
Oct 25, 4:51 AM
Sorry, that's a pain. Has it already happened, or is it scheduled and they denied the prior auth?
Oct 29, 4:51 AM