SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Priya Okafor

(415) 555-4853 · Born Jul 24, 1996 · Blue Cross Blue Shield · New York

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Hooked. 3+ things, 2+ wins, and texted in the last 2 weeks. Eager, brings things up on their own.

6 things brought · 4 wins · last texted 4d ago

Next

On usUrgent Chase: Reimburse 10 out-of-network therapy visits ($1,500)Follow-up date passed · 1d waiting

Worries

6 shared
can you get my records sent from City Dermatology to my new doctor?Getting records where they need to go · Paperwork and records
Resolved
what's the difference between a copay and coinsurance?Unsure what their plan covers · Insurance and coverage
Resolved
can you get me reimbursed for therapy? paid out of pocket for 10 visitsGetting money back for care already paid · Costs and bills
In progress
can you submit this to my FSA?Getting FSA money back · Costs and bills
Resolved
my dad keeps forgetting his meds and I worry about him all the timeDad keeps forgetting his meds · Family and caregiving
Heard and supported
got a $340 bill from Lakeview Pediatrics, i thought insurance covered this??A bill that seems wrong or too high · Costs and bills
Resolved

Requests

1 open · 5 total
Reimburse 10 out-of-network therapy visits ($1,500)9d in this status
Waiting on othersOverdue
Review $340 bill from Lakeview PediatricsBill cut from $340 to $71
Resolved
Submit FSA claim for therapy copays ($450)FSA paid $450
Resolved
What's the difference between a copay and coinsurance?Explained copay vs coinsurance with their plan's numbers.
Resolved
Move records from City Dermatology to Bay Physical TherapyRecords received by Bay Physical Therapy
Resolved

Conversation

Read-only
got a $340 bill from Lakeview Pediatrics, i thought insurance covered this??
Sep 24, 4:37 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Sep 24, 4:37 AM
https://app.sanity.chat/s/demo
Sep 24, 4:37 AM
Completed signup · Sep 24, 4:47 AM
All set, Priya. Picking that back up now.
Sep 24, 4:47 AM
Don't pay it yet, these get coded wrong a lot. Can you send photos of every page of the bill, and the EOB if you have it?
Sep 27, 4:47 AM
ok sent everything
Sep 28, 10:45 PM
Got everything I need. I'm on it and will keep you posted.
Sep 28, 10:47 PM
Good news: bill cut from $340 to $71.
Oct 2, 4:47 AM
wow that was fast, thank you
Oct 2, 5:58 AM
No reply needed · Oct 2, 5:58 AM
my dad keeps forgetting his meds and I worry about him all the time
Oct 4, 4:47 AM
Such a common worry, and it says a lot that you're on it. Is it mostly the remembering, or the routine itself?
Oct 4, 4:48 AM
kind of all of it lol
Oct 4, 5:42 AM
Totally get it. I'm here whenever you want to dig in.
Oct 4, 5:44 AM
can you submit this to my FSA?
Oct 10, 4:47 AM
Yes. Send the itemized receipt and tell me who runs your FSA.
Oct 10, 4:47 AM
here you go
Oct 11, 2:21 PM
Got everything I need. I'm on it and will keep you posted.
Oct 11, 2:23 PM
Good news: fSA paid $450.
Oct 14, 4:47 AM
you're the best
Oct 14, 6:38 AM
No reply needed · Oct 14, 6:38 AM
can you get me reimbursed for therapy? paid out of pocket for 10 visits
Oct 21, 4:47 AM
Yes. Did the clinic bill Blue Cross Blue Shield at all, or was it all self-pay? And do you have the superbill with the codes on it?
Oct 21, 4:47 AM
what's the difference between a copay and coinsurance?
Oct 22, 4:47 AM
Explained copay vs coinsurance with their plan's numbers.
Oct 22, 4:47 AM
ok sent everything
Oct 22, 2:21 PM
Got everything I need. I'm on it and will keep you posted.
Oct 22, 2:23 PM
can you get my records sent from City Dermatology to my new doctor?
Oct 24, 4:47 AM
Yes. Which records do you need, everything or a specific date range?
Oct 24, 4:47 AM
here you go
Oct 26, 7:09 AM
Got everything I need. I'm on it and will keep you posted.
Oct 26, 7:11 AM
Good news: records received by Bay Physical Therapy.
Oct 30, 4:47 AM
wow that was fast, thank you
Oct 30, 6:35 AM
No reply needed · Oct 30, 6:35 AM