SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Sam Rivera

(415) 555-9076 · Born Sep 27, 1996 · UnitedHealthcare · California

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Hooked. 3+ things, 2+ wins, and texted in the last 2 weeks. Engages when reminded.

4 things brought · 2 wins · last texted 4d ago

Next

Nudge Nudge Sam to pick COBRA or the marketplace planAvoid a coverage gap between jobsHey Sam, whenever you get a sec, can you pick COBRA or the marketplace plan? Then I'll keep this moving.

Worries

4 shared
switching jobs and my insurance ends before the new one starts, what do i doA gap in coverage · Insurance and coverage
In progress
honestly health stuff is stressing me out more than work right nowHealth admin is overwhelming · Mental health
Heard and supported
pharmacy says my trulicity needs a prior auth now??Might lose access to a medication · Medications · high intensity
Resolved
need to book my derm skin check with Dr. LinGetting an appointment on the calendar · Getting care
Resolved

Requests

1 open · 3 total
Avoid a coverage gap between jobs3d in this status
Waiting on memberStalled
Book derm skin check with Dr. LinBooked for Thu at 8:30am
Resolved
Prior auth for TrulicityTrulicity approved for 12 months
Resolved

Conversation

Read-only
need to book my derm skin check with Dr. Lin
Sep 30, 4:13 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Sep 30, 4:13 AM
https://app.sanity.chat/s/demo
Sep 30, 4:14 AM
Completed signup · Sep 30, 4:47 AM
All set, Sam. Picking that back up now.
Sep 30, 4:48 AM
On it. What days and times work for you?
Oct 4, 4:48 AM
sent the photos
Oct 4, 9:33 PM
Got everything I need. I'm on it and will keep you posted.
Oct 4, 9:35 PM
Good news: booked for Thu at 8:30am.
Oct 6, 4:47 AM
nice
Oct 6, 6:35 AM
No reply needed · Oct 6, 6:35 AM
pharmacy says my trulicity needs a prior auth now??
Oct 16, 4:47 AM
Annoying but fixable. Who prescribes it, and how many days do you have left?
Oct 16, 4:48 AM
ok sent everything
Oct 17, 10:45 PM
Got everything I need. I'm on it and will keep you posted.
Oct 17, 10:47 PM
Good news: trulicity approved for 12 months.
Oct 21, 4:47 AM
great, thanks
Oct 21, 5:32 AM
No reply needed · Oct 21, 5:33 AM
honestly health stuff is stressing me out more than work right now
Oct 26, 4:47 AM
That's a lot to carry. What's weighing on you most right now?
Oct 26, 4:48 AM
kind of all of it lol
Oct 26, 5:02 AM
Totally get it. I'm here whenever you want to dig in.
Oct 26, 5:04 AM
switching jobs and my insurance ends before the new one starts, what do i do
Oct 30, 4:47 AM
Very workable. When does your current coverage end, and when does the new plan start?
Oct 30, 4:48 AM
ok sent everything
Oct 30, 4:31 PM
Got everything I need. I'm on it and will keep you posted.
Oct 30, 4:33 PM
Quick one: can you pick COBRA or the marketplace plan?
Oct 31, 2:23 PM