SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Elena Kim

(415) 555-2276 · Born Apr 3, 1992 · Oscar · New York

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Came back. Brought something new after a win. Engages when reminded.

2 things brought · 1 win · last texted 4d ago

Internal noteShe's waiting on us. Her MRI appeal has been sitting in our queue for days, and she told me she isn't sure anyone is working on it.

Dropped balls

1
Elena's request has been blocked on a human for 3 daysAppeal Oscar denial for lumbar MRI →

Next

On usUrgent Appeal Oscar denial for lumbar MRIReady for human · 3d waiting

Worries

2 shared
Oscar denied my lumbar MRI and the office says it's on meInsurer denied care they need · Insurance and coverage
In progress
got a $1,250 bill from One Medical, i thought insurance covered this??A bill that seems wrong or too high · Costs and bills
Resolved

Requests

1 open · 2 total
Appeal Oscar denial for lumbar MRI3d in this status
Ready for humanOverdue
Review $1,250 bill from One MedicalBill cut from $1,250 to $382
Resolved

Conversation

Read-only
got a $1,250 bill from One Medical, i thought insurance covered this??
Oct 6, 4:10 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Oct 6, 4:10 AM
https://app.sanity.chat/s/demo
Oct 6, 4:10 AM
Completed signup · Oct 6, 4:48 AM
All set, Elena. Picking that back up now.
Oct 6, 4:48 AM
Don't pay it yet, these get coded wrong a lot. Can you send photos of every page of the bill, and the EOB if you have it?
Oct 9, 4:48 AM
sent the photos
Oct 11, 3:34 PM
Got everything I need. I'm on it and will keep you posted.
Oct 11, 3:36 PM
Good news: bill cut from $1,250 to $382.
Oct 16, 4:48 AM
great, thanks
Oct 16, 6:09 AM
No reply needed · Oct 16, 6:09 AM
Oscar denied my lumbar MRI and the office says it's on me
Oct 29, 4:48 PM
Sorry, that's a pain. Has it already happened, or is it scheduled and they denied the prior auth?
Oct 29, 4:48 PM
sent the photos
Oct 30, 2:00 AM
Got everything I need. I'm on it and will keep you posted.
Oct 30, 2:02 AM