SanityNorth Star Demo

“Get 10 people hooked on Sanity, so they'd scream if we took it away”

North Star

Marcus Brooks

(510) 555-6551 · Born Apr 4, 1990 · Cigna · Texas

  1. Texted only
  2. Joined only
  3. Opened up
  4. Got a win
  5. Came back
  6. Hooked

Came back. Brought something new after a win. Needs regular nudges.

2 things brought · 1 win · last texted 12d ago

Internal noteHe told us his heart races at night and we never followed up. He's private about health stuff and won't bring it up again unless we do.

Dropped balls

1
Marcus shared a scary worry 12 days ago and nothing has happened sinceHeart racing at night →

Next

Nudge Check in with MarcusQuiet for 12dHey Marcus, just checking in. Anything health-related I can help with this week?

Worries

2 shared
my heart races at night sometimes and it freaks me outHeart racing at night · Symptoms and diagnoses · high intensity
Heard and supported
can you get me reimbursed for therapy? paid out of pocket for 5 visitsGetting money back for care already paid · Costs and bills
Resolved

Requests

0 open · 1 total
Reimburse 5 out-of-network therapy visits ($750)Reimbursed $477
Resolved

Conversation

Read-only
can you get me reimbursed for therapy? paid out of pocket for 5 visits
Oct 1, 4:31 AM
Happy to help. First, a quick one-minute signup so I can work on your behalf.
Oct 1, 4:31 AM
https://app.sanity.chat/s/demo
Oct 1, 4:31 AM
Completed signup · Oct 1, 4:48 AM
All set, Marcus. Picking that back up now.
Oct 1, 4:49 AM
Yes. Did the clinic bill Cigna at all, or was it all self-pay? And do you have the superbill with the codes on it?
Oct 4, 4:49 AM
ok sent everything
Oct 8, 9:34 AM
Got everything I need. I'm on it and will keep you posted.
Oct 8, 9:36 AM
Good news: reimbursed $477.
Oct 16, 4:48 AM
ok thanks
Oct 16, 5:41 AM
No reply needed · Oct 16, 5:41 AM
my heart races at night sometimes and it freaks me out
Oct 22, 4:48 AM
Really common, and most of the time it turns out to be nothing serious. Want me to get you in with someone this week?
Oct 22, 4:49 AM